All orders placed on www.jacoblee.london are shipped from Dubai, United Arab Emirates.
Orders are processed and dispatched on business days (Monday–Friday), excluding public holidays.
Orders are typically processed within 1–2 business days, although processing times may vary during busy periods.
Shipping Method
All orders are shipped using DHL Express international courier service.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
Deliveries may require a signature upon receipt depending on the destination and courier requirements.
Estimated Delivery Times
Estimated delivery times depend on the destination country and customs procedures.
Typical delivery estimates are:
• Europe — 1–3 business days
• United Kingdom — 1–3 business days
• United States — 2–4 business days
• Rest of the world — 2–6 business days
Delivery times are estimates only and are not guaranteed.
Orders may be subject to customs clearance procedures which may cause delays beyond the estimated delivery time.
During peak periods such as promotional events, holidays, or sales campaigns, order processing and delivery may take slightly longer than usual.
Duties and Taxes
For international orders, applicable duties and taxes are calculated and collected at checkout by our international ecommerce partner Global-e.
This means the total amount you pay at checkout includes all applicable import duties, taxes, and fees for your destination country.
No additional duties or taxes should be payable upon delivery.
Shipping Restrictions
We reserve the right to restrict or decline shipping to certain destinations where shipping services are unavailable or restricted.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
If you believe your shipment has been lost or significantly delayed, please contact our customer service team and we will assist in investigating the shipment with the courier.
Contact
Customer Services