PRIVACY & COOKIE POLICY

 

JACOB LEE

 

1. INTRODUCTION

 

This Privacy & Cookie Policy explains how personal information is collected, used, and protected when you visit, interact with, or make a purchase through www.jacoblee.london (the “Website”).

The Website is operated by:

 

JACOB LEE TRADING L.L.C

Dubai, United Arab Emirates

 

Throughout this Policy, the terms “we”, “us” and “our” refer to JACOB LEE operated by JACOB LEE TRADING L.L.C.

 

We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection laws.

 

This Policy explains:

• what information we collect
• how we use it
• how it may be shared
• how cookies are used
• your rights regarding your personal data

 

By using the Website or placing an order, you acknowledge that your personal data may be processed in accordance with this Policy.

2. INFORMATION WE COLLECT

 

We may collect and process the following categories of personal data.

 

Information you provide to us

 

When you interact with the Website, create an account, or place an order, we may collect:

• name
• billing address
• shipping address
• email address
• telephone number
• account login credentials
• purchase history
• customer service communications

Payment Information

 

Payment details are processed by secure third-party payment processors.

 

We do not store full payment card details on our systems.

Automatically Collected Information

 

When you browse the Website, certain information may be collected automatically, including:

• IP address
• browser type
• device information
• geographic location (approximate)
• pages visited
• referring URLs
• browsing behaviour
• session information

 

This information may be collected through cookies and similar technologies.

3. HOW WE USE YOUR INFORMATION

 

We may use your personal data for the following purposes:

 

• processing and fulfilling orders

• providing customer support

• shipping products via logistics providers

• verifying payments and preventing fraud

• detecting, preventing and investigating fraud, payment abuse, and unauthorized transactions, including transaction risk analysis and payment verification procedures

• managing customer accounts

• improving website functionality and performance

• analysing customer behaviour and website traffic

• sending marketing communications (where permitted)

• complying with legal and regulatory obligations

4. MARKETING COMMUNICATIONS

 

From time to time, we may send you marketing communications, including updates about collections, product launches, special offers, and brand news.

Where required by applicable law, we will only send marketing communications where you have chosen to receive them.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting our customer service team.

 

5. MERCHANT OF RECORD AND TRANSACTION PARTNERS

 

For certain international orders, transactions may be processed by Global-e, our international ecommerce and cross-border sales partner.

Where Global-e acts as the Merchant of Record, Global-e may:

• process payments
• manage duties and taxes
• handle cross-border regulatory compliance
• provide localized checkout services

 

In such cases, certain personal data required to process your order will be shared with Global-e.

 

Global-e may process your personal data in accordance with their own privacy policy and applicable regulations.

6. SHARING YOUR INFORMATION

 

We may share your personal information with trusted third parties where necessary to operate the Website and provide our services.

 

These may include:

 

Payment Providers

 

Third-party payment processors that securely process payment transactions.

Logistics Providers

 

Shipping and delivery partners such as:

 

DHL Express

 

used to deliver orders worldwide.

Ecommerce and Technology Providers

Service providers that support website functionality, hosting, and infrastructure,
including ecommerce platform providers such as Shopify and related technology infrastructure services.

Analytics Providers

 

Services used to analyse website performance and usage patterns, including tools such as:

• web analytics platforms
• performance monitoring services

Marketing and Advertising Platforms

 

We may use marketing tools to provide relevant advertisements and communications. These may include advertising platforms and social media networks.

Legal and Regulatory Authorities

 

Where required by law or necessary to protect our rights, we may disclose personal information to law enforcement agencies, regulators, or courts.

We do not sell personal data to third parties.

7. INTERNATIONAL DATA TRANSFERS

 

Because we operate internationally, your personal information may be transferred to and processed in multiple countries.

 

These may include jurisdictions such as:

• United Arab Emirates
• European Union
• United Kingdom
• United States
• other countries where our service providers operate

 

Where applicable, we take appropriate safeguards to ensure personal data is handled securely and in accordance with applicable data protection laws.

8. DATA SECURITY

 

We implement appropriate technical and organisational security measures designed to protect personal information against:

• unauthorized access
• misuse
• alteration
• disclosure
• loss

 

While we take reasonable steps to protect personal data, no internet transmission or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any account credentials used to access the Website.

9. DATA RETENTION

 

We retain personal data only for as long as necessary to:

• fulfil orders and provide services
• comply with legal and regulatory obligations
• resolve disputes
• enforce agreements

 

When personal data is no longer required, it will be securely deleted or anonymised.

10. YOUR RIGHTS

 

Depending on your location and applicable law, you may have certain rights regarding your personal data.

 

These may include the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data
• request restriction of processing
• object to certain types of processing
• request data portability

 

To exercise these rights, please contact us using the details provided below.

11. COOKIES

 

The Website uses cookies and similar technologies to improve functionality and user experience.

 

Cookies help us:

• recognise returning visitors
• remember preferences
• analyse website usage
• improve performance
• deliver relevant marketing

 

Cookies may include:

 

Essential Cookies

 

Required for website functionality such as checkout and account login.

 

Performance Cookies

 

Used to analyse website traffic and usage patterns.

 

Functional Cookies

 

Remember user preferences and settings.

 

Advertising Cookies

 

Used to deliver relevant advertisements and marketing content. These may include technologies provided by third-party platforms such as Google, Meta (Facebook/Instagram), and similar advertising networks.

When you first visit the Website, you may be presented with a cookie consent banner that allows you to accept, reject, or manage your cookie preferences in accordance with applicable data protection laws.

12. MANAGING COOKIES

 

You may manage or disable cookies through your browser settings.

 

Please note that disabling certain cookies may affect the functionality of the Website.

 

Some cookies may also be controlled through cookie consent tools presented when you visit the Website.

13. THIRD-PARTY WEBSITES

 

The Website may contain links to third-party websites.

 

We are not responsible for the privacy practices or content of those external websites.

14. CHANGES TO THIS POLICY

 

We may update this Privacy & Cookie Policy from time to time.

 

The latest version will always be published on the Website.

 

Continued use of the Website following any updates constitutes acceptance of the revised Policy.

15. CONTACT

 

If you have any questions regarding this Privacy & Cookie Policy or how your data is handled, please contact:

 

Customer Services

 

customerservices@jacoblee.london